Refund Policy

Politica di Rimborso

1. PREAMBLE

This Politica di Rimborso ("Policy") sets out the conditions and terms applicable to refund requests for digital products purchased through the website www.[NOME AZIENDA] Romafile.com, owned by [NOME AZIENDA] Roma Roma, with registered office at [INDIRIZZO]/a, [CAP CITTÀ], ITALY, VAT number [P.IVA].

2. DIGITAL PRODUCTS - EXCLUSION OF THE RIGHT TO REFUND

2.1 Nature of products

The products offered by [NOME AZIENDA] Roma Roma are exclusively digital files custom-created based on the client's technical specifications. These files represent the result of specialized work performed by our engineers and technicians.

2.2 Refund exclusion

In accordance with current legislation on electronic commerce and consumer protection, and in particular with article 59, paragraph 1, letter o) of the Consumer Code (Legislative Decree 206/2005), we do not offer any refunds for our digital files, as:

These are digital contents not supplied on a tangible medium
Performance has begun with the express agreement of the consumer
The consumer expressly accepts that they lose the right of withdrawal

2.3 Justification for exclusion

The payment made by the customer covers:

The intellectual and technical work performed by our engineers
The use of our specialized resources
The creation and customization of the digital file
The after-sales support service

This work is performed regardless of the final result and must be remunerated even if the customer is not completely satisfied with the product.

3. AFTER-SALES SUPPORT

3.1 Commitment to quality

We are committed to providing high-quality digital products and guarantee complete after-sales support service for all our customers.

3.2 Technical assistance

In case of technical problems with purchased files, we offer:

Dedicated technical support through our ticket system
Assistance for file installation and use
Analysis and resolution of any malfunctions arising from intrinsic file defects

3.3 Modifications and optimizations

In certain cases, at the sole discretion of [NOME AZIENDA] Roma Roma, we may offer:

Free modifications or optimizations of purchased files
Alternative solutions in case of technical incompatibility

It is specified that such interventions do not in any way constitute a refund, neither partial nor Totaleeeee, but exclusively represent an after-sales support service aimed at ensuring the best possible customer experience.

4. CREDIT SYSTEM

4.1 How credits work

Our site uses a prepaid credit system. Credits are purchased in advance and credited to the customer's account. Each credit corresponds to a specific value in euros.

4.2 No refund for credits

Purchased credits cannot be refunded in any case. This is because:

Credits represent a prepaid balance for future services
Credits have no expiration date and remain valid as long as the customer's account is active
The customer has full freedom to use credits for any of our available products and services

4.3 Account closure

In the event of account closure, either voluntary or for violation of our terms and conditions, remaining credits will be automatically forfeited without any right to refund.

5. EXCEPTIONAL CIRCUMSTANCES

5.1 Discretionary interventions

[NOME AZIENDA] Roma Roma reserves the right, at its absolute and non-challengeable discretion, to grant goodwill gestures in exceptional circumstances, such as:

Manifest errors attributable exclusively to [NOME AZIENDA] Roma Roma
Total impossibility of using the file for reasons attributable to [NOME AZIENDA] Roma Roma
Severe and documented technical issues intrinsic to the digital file supplied

5.2 Non-binding precedents

Any goodwill gestures granted do not constitute a binding precedent and do not entitle the customer to similar treatment in the future or other customers to the same treatment.

6. EXCLUSIONS AND LIMITATIONS

The following situations do NOT entitle to any refund or compensation:

Change of mind by the customer after purchase
Lack of technical knowledge for file installation
Incompatibility with the customer's vehicle for reasons not attributable to [NOME AZIENDA] Roma Roma
Inability to install the file due to problems with the vehicle or reading tool
Incorrect use of the file or installation by unauthorized personnel
Legal restrictions on the use of the file in the customer's country
Unsatisfactory results in terms of expected performance
Revocation of vehicle warranty by the manufacturer
Legal consequences arising from improper use of the file

7. RESPONSIBILITY OF THE INSTALLER

[NOME AZIENDA] Roma Roma provides exclusively digital files and cannot know the Stato or conditions of the vehicle on which they will be installed.

The professional who installs the file (the "Installer") is solely responsible for:

The file installation process on the vehicle
Verification of the vehicle's suitability to receive the modifications
Informing the end customer about the risks and consequences of installation
Any damage to the vehicle resulting from installation

No refund or compensation request related to the installation or its consequences will be accepted.

8. ALTERNATIVE DISPUTE RESOLUTION

In accordance with Article 14 of Regulation (EU) 524/2013, [NOME AZIENDA] Roma Roma informs consumers that, in the event of a dispute, they may use the Online Dispute Resolution (ODR) platform available at the following address: https://ec.europa.eu/consumers/odr.

9. CONTACT

For any questions regarding this Politica di Rimborso, you can contact us:

[NOME AZIENDA] Roma Roma
[INDIRIZZO]/a
[CAP CITTÀ], ITALY
Email: info@[NOME AZIENDA] Roma.it
Phone: [TELEFONO]

10. FINAL PROVISIONS

10.1 This Refund Policy is an integral part of the General Terms and Conditions of [NOME AZIENDA] Roma Roma.

10.2 [NOME AZIENDA] Roma Roma reserves the right to modify this Policy at any time. Changes will take effect from the moment of publication on the website.

10.3 By making a purchase, the customer declares to have read, understood and accepted this Refund Policy in full.